Refund Policy

Refund Policy

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Returns
Our policy lasts 14 days after delivery of an item. If 14 days have gone by since receiving your item, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Return items must be unworn/unwashed and in new condition - This includes visible signs of use including, deodorant/cosmetic stains, perfume, scents, hair, etc. We will not process your Return if the items are not within these conditions.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We will refund all the payments we have received from you, including the delivery charges (except for the additional costs resulting from the fact that you have chosen a different type of delivery other than the most favorable standard delivery offered by us) 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Should the assigned transport company return the goods to the seller, because delivery to the customer was not possible, the customer bears the costs for the unsuccessful dispatch. This shall not apply, if the customer is not responsible for the circumstance which led to the impossibility of delivery

 

Shipping
To return your product, contact us at  info@thaluta.com for proper return address and instructions.

You will be responsible for paying for your own shipping costs for returning your item. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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