Shipping

GENERAL SHIPPING INFO
Items are shipped from Thailand & Bali via DHL Global Mail, Thai Post or DHL Express.
We will always do our best to deliver to you as quickly and as smoothly as we can, so please allow 1-2 working days for us to dispatch your order.

ESTIMATED SHIPPING TIMES:
Global Mail: 10-22 business days.
DHL Express: 3-7 business days.

We are not responsible for delays due to customs.
DHL Express is unable to deliver to PO Boxes. A full street address is required.

While most orders are being delivered on a standard time scale, certain countries are still experiencing Covid-19 related delays. If you would like an express, guaranteed delivery date, we recommend selecting our DHL Express shipping option. Delivery time ranges country to country, but usually within 7 working days.

REMOTE AREAS:
Remote Areas in Australia, Canada, East & North Europe.
If DHL Express is not available for your location, we will ship via DHL Global Mail or Thai Post.

CUSTOMS CLEARANCE & DUTY:
Buyers are responsible for any customs and import taxes that may apply.
If the parcel is undelivered due to refusal to pay import duties we are not responsible. Refusal to pay import duties does not mean that the parcel will be safely returned to us. We will only refund the purchase (minus all shipping and return fees) if and when the parcel is returned to us.